How Vassista Manages Your Property
Human Interface Agent
Handles online bookings, answers guest inquiries about amenities and local attractions, sends automated check-in/check-out information, and manages guest reviews on platforms like TripAdvisor.
Business Logic Agent
Manages the booking calendar, automates room assignments, processes payments and invoices, and tracks occupancy rates and revenue per room.
Autonomous Concurrent Agent
Adjusts room pricing dynamically based on local events and demand, monitors competitor rates, and manages the hotel's social media presence to attract new guests.
External Interfacing Agents
Guest Services Agent
Answers amenity questions, handles bookings, upgrades, and special requests; sends pre-arrival info, check‑in instructions, and local recommendations via WhatsApp/SMS/email.
OTA Channel Agent
Syncs availability, rates, and content across Booking.com, Airbnb, Expedia; prevents double bookings; manages reviews and messaging in one place.
Vendor & Maintenance Agent
Coordinates housekeeping, laundry, repairs; logs issues, schedules work orders based on occupancy; tracks SLAs and costs.
Operations Automation Agents
Check‑in/Out & Room Assignment Agent
Automates digital check‑in, ID capture, deposit holds, room allocation, key code provisioning, and late checkout approvals with housekeeping sync.
Dynamic Pricing Agent
Adjusts rates based on demand, competitor pricing, events, and lead time; targets RevPAR and occupancy goals.
Data Gathering & Analytics
Property Insights Agent
Monitors occupancy, ADR, RevPAR, booking window, channel mix, housekeeping turnaround, and guest sentiment; recommends staffing and pricing tweaks.
Privacy & Compliance Framework
- GDPR/CCPA: Consent, data access, and retention controls
- KYC/ID handling: Secure storage and timed redaction of documents
- Access control: Staff roles for PMS, OTA, and vendor systems