How Vassista Powers Your Online Store
Human Interface Agent
Manages customer service inquiries via chat (order status, returns, product questions), provides personalized product recommendations, and engages with customers on social media.
Business Logic Agent
Automates order processing, inventory management (re-ordering popular products), invoice generation, and tracks sales data and customer analytics.
Autonomous Concurrent Agent
Monitors competitor pricing and promotions, manages automated ad campaigns on Google and social media, and finds the best shipping rates from various carriers.
External Interfacing Agents
Customer Support Agent
Resolves pre- and post-purchase queries across chat, email, and social DMs; handles returns/exchanges; surfaces relevant FAQs and policies; and escalates edge cases with full context.
Marketplace & Channel Agent
Syncs product listings, pricing, and inventory across Shopify/WooCommerce, Amazon, eBay and other channels; ensures title, spec and image consistency; pushes promotional updates on schedule.
Shipping & Carrier Agent
Quotes real-time rates, generates labels, books pickups, tracks parcels end-to-end, and proactively messages customers on delays with resolution options.
Operations Automation Agents
Order Orchestration Agent
Validates orders, bundles shipments, splits by warehouse, flags potential fraud, and posts updates to your ERP, CRM, and email marketing tools.
Inventory & Replenishment Agent
Forecasts demand per SKU, sets reorder points, creates POs for suppliers, and balances stock across warehouses to minimize stockouts and carrying costs.
Data Gathering & Analytics
Growth Analytics Agent
Tracks funnels (sessions → product views → carts → checkout), cohort retention, repeat rate, LTV, CAC, and identifies drop-off points with recommended experiments.
Merchandising Insights Agent
Analyzes product performance by margin, seasonality, refund rate, and returns reasons to optimize pricing, bundles, and featured placements.
Privacy & Compliance Framework
- GDPR/CCPA: Consent capture and data access/erasure flows
- PCI considerations: Payment tokenization and secure handling via gateways
- Audit logging: Immutable activity trails across customer touchpoints
- RBAC: Role-based access for staff, vendors, and integrations